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Effective Date: 01/05/2024

Last Updated: 02/15/25

At theborntoclose.com, we stand by the quality of our products and services. If you are not completely satisfied with your purchase, we offer a 100-day refund policy to ensure customer satisfaction. Below are the details of our refund policy, including eligibility criteria, procedures, and any applicable conditions.

1. Eligibility for Refunds

You may be eligible for a refund if:

Your request is made within 100 days from the date of purchase.

You have used our product or service in accordance with its intended purpose.Your purchase does not fall under the non-refundable items category as outlined below.

2. Non-Refundable Items

The following items and services are not eligible for refunds:Services that have already been rendered or fulfilled.

Customized or personalized services that are created specifically for the customer.

Subscription services that have been partially used.

Any product or service purchased at a discounted or promotional rate (unless otherwise stated).

3. How to Request a Refund

To request a refund, follow these steps:

Submit a refund request by emailing us at: daniel@theborntoclose.com with the subject line "Refund Request - [Order Number]".

Provide necessary details, including proof of purchase, reason for the refund request, and any supporting documentation.Our support team will review your request and respond within 5-7 business days with the status of your refund.

If approved, your refund will be processed within 10 business days to the original payment method used.

4. Refund Processing Time

Refunds typically take 7-10 business days to reflect in your account, depending on your payment provider.

If your refund is delayed, we recommend contacting your bank or payment processor before reaching out to our support team.

5. Partial Refunds and Exceptions

In certain cases, a partial refund may be issued based on usage, damages, or partial fulfillment of services. This will be determined at the discretion of our support team.

6. Chargebacks and Dispute Resolution

If you believe there is an issue with your order, please contact us before initiating a chargeback with your payment provider. We are committed to resolving disputes amicably and in a timely manner.

7. Changes to This Refund Policy

We reserve the right to modify this refund policy at any time. Any changes will be posted on this page with the "Last Updated" date.

8. Contact Us

If you have any questions regarding our refund policy, please contact us at:www.theborntoclose.com

1309 Coffeen Ave STE, Sheridan, WY, 82801

Email address: daniel@theborntoclose.com

By purchasing from theborntoclose.com, you agree to the terms outlined in this Refund Policy.